Ingenico ict220 User Manual download pdf (Page 21)

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18. Key Entering Card Details and Mail Order

Transactions

You may need to key enter a customers card details if their card is faulty or if you are entering a

mail order transaction where the customer is not present.

A. Mail Order Transactions:

Begin at Step 1: if you are performing a Mail Order Transaction

B. Card Read Failure or Key Card Number:

Begin at Step 2 if: You have swiped a customer’s card at the READY prompt and the

terminal displays ‘CARD READ FAILURE’

If you have selected the Sale option from the Transaction menu and unsuccessfully

swiped the card three times, and the terminal displays ‘Key in Card Number.’

1. At the READY prompt press the MENU button.

Use the ......... key to view the available options and press

the GREEN button when the required option is highlighted.

2. Key in the amount of the transaction and then press the

GREEN button, or key enter the customer’s card number

when you see this prompt. The card number will be

displayed as it is keyed in.

3. The terminal will check the card number. Key in the card

expiry date and press the GREEN button.

4. You may be asked to enter the start date or issue

number from the card. Enter them as they appear on the

card and press the GREEN button.

5. If the customer is present, press the GREEN button. If

this is a mail order transaction, press the YELLOW button

and proceed from step 9 below.

TRANSACTION MENU

Refund

Purch. with Cashback

Sale

Insert or Swipe Card

to continue

Key expiry date MMYY

and then press ENTER

Key start date MMYY

and then press ENTER

Key in issue number

and then press ENTER

Is customer present?

Enter=YES Clear=NO

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Ingenico ict220 User Manual Page 21